FAQs
- What makes KaVo Care different than other repair facilities?
-
Every product you submit to KaVo Care will be repaired to highest quality standards. We have a dedicated repair facility and an experienced team of technicians who work quickly and diligently to make sure your instrument gets fixed to its original performance. We offer transparent, flat-fee pricing and use only genuine, KaVo OEM parts.
- Why is using genuine, OEM parts important—especially if I could save money by using other parts?
-
Proper performance of your equipment is of utmost importance when it comes to patient safety. When you use KaVo Care, you can be confident that we use only genuine, OEM parts, which are FDA approved. Many repair facilities use imitation parts to keep prices low, but this could damage your handpiece, void all warranties or worse—injure patients and practitioners. By using genuine, OEM parts, you extend the longevity of your equipment and have peace of mind.
- Why does KaVo Care use standard prices for repairs?
-
How many times have you had to wait weeks, just to get a repair fee quote? Flat-fee, up front pricing is one of the best features of KaVo Care because it allows you to know the cost before you submit a repair. No surprises. It makes the repair process simple, quick and easy.
- How do I get a repair started?
-
Simply visit www.kavocare.com. Select the repair you want to have done, add it to your shopping cart and submit.
- How much is shipping?
-
Shipping is included in all repairs through KaVo Care.
- How can I reach someone if I have questions?
-
Our customer service team is available Monday through Friday from 8:00am to 6:00pm (EST) at 1-888-KAVO-USA, or you can email us by clicking here.
- What’s included in the repair fee?
-
The flat-fee shown in the KaVo Care Center covers all costs associated with bringing your item back to its original factory performance. This includes genuine KaVo replacement parts, labor, and shipping. The fee does not include any applicable taxes.
- Will I be charged more than what is listed on the website?
-
The fees shown in the KaVo Care Center do not include taxes. Taxes will be added at the time of invoice, once the repair is complete.
- Will I still be charged if my handpiece cannot be repaired?
-
If your item is not repairable you will not be charged. Instead, your handpiece will be returned to you.
- What if I selected the wrong repair on the website?
-
If you send in a handpiece that does not match the product category selected in your order, you will receive a new estimate based on the item that was shipped. You will not be charged unless you approve that fee. If you do not wish to proceed, your item will be returned to you.
- Do you provide estimates?
-
The repair fees listed in the KaVo Care Center cover the majority of repair requests. In certain circumstances, an estimate may be necessary. This may happen when:
- The item shipped does not match the repair that was requested
- The item was shipped as a warranty repair, but is outside of the warranty period
- The requested repair is not listed in the KaVo Care Center
Once an estimate is provided, your approval is required before the repair will begin.
- How will I be charged?
-
You will receive an invoice from your preferred dealer. You select your preferred dealer when registering for an account.
- How do I know which category my device is?
-
You can reference the document here to determine which KaVo Care category to select for your device model.
View Terms & Conditions
